FAQ
1
How can I know about your products?
You can visit our official website, www.huiyivalve.com , you can see the product details and e-catalogue in it. Or we can send you samples for further studying our products.
2
How long did you make our orders?
The delivery time is depending on the quantity, generally speaking, our delivery time is 7-30 days.
3
Can you arrange shipment for us?
Yes, we have our own forwarder, the port of loading is Shanghai port or Ningbo port, after you place order to us, what you do is that waiting the goods to arrive in your destination port, we can book ship for you and buy insurance.
4
How do we know your product quality?
Before you place order to us, we can send you samples for your confirmation, the sample is free for you, but you need to pay the air shipping cost for the samples.
5
Your MOQ is?
If you just need the regular products, we have many regular products in stock, then the MOQ is 20 pcs, if you need the customized products, we do not have them in stock, the MOQ is 50-100 pcs.
6
How do you package the products?
Inner case is carton, outside package is plywood case, if you need customized package, it is also ok .
7
Can you customize the products?
Yes, we can customize, but you need to give us product drawing or samples.
8
How long is the guarantee period?
12 months after the goods arrive in customer’ s place, or 18 months after the we ship the goods.
9
Do you have material test certificate?
Yes, we can provide the MTC (material test certificate) when the goods are finished, our products are 100% tesing, not sampling test.
10
If we find the quality is bad when we receive the goods, how can I do?
It is easy, you just tell us which products have quality problems, then provide us the pictures and videos, after confirm the products are really bad quality, then we will send new products for customers, the customers do not need to send the unqualified products to us.
11
What is the payment terms?
20%-30% advanced payment before production, the balance is before shipment, or 100% L/C at sight. For other payment terms, we can discuss.
12
Do you have OEM/ODM service?
Yes, we provide OEM/OEM service.
We are a leading valves manufacturer who specialized in pipe fittings, valves and metal products for over 20 years.
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